UKVIAT

Shipping

How much does shipping cost?

POLAND: We always offer free shipping within the territory of Poland. Delivered within 1-2 business days

EUROPEAN UNION: the shipping costs €5 within the EU. We deliver the products within 3-5 business days.

UNITED KINGDOM: the shipping costs is £7. We deliver the products within 4-6 business days.

CANADA & USA: the shipping costs $18 USD. We deliver the products within 7 business days.

REST OF THE WORLD: the shipping costs €17 / $21 USD. We deliver the products within 5-10 business days.

When will my order ship?

Please allow 1 business day from the moment of dispatch from our warehouse for shipping within the territory of Poland. Within other European Union countries, orders are usually received within 3-5 business days from when it leaves our warehouse. Delivery time for all other international orders depend on the country of destination of goods.

How will I know when my order ships?

You will receive an email with a tracking number as soon as your order has been processed and your package has been shipped. If you have any questions about shipping your order, please email us at hello@ukviat.com.

Returns

What is your returns policy?

We're sorry your order did not work out. We accept returns up to 14 days after you have received the product. You can read more about our returns policy here.

How do I make a return?

To make a return or exchange, please reach out to us at hello@ukviat.com. Just post them back to us with your name, order number and list of item(s) you wish to return. You will be refunded in full to your original form of payment. We ask that we receive your return within the 14 day time period and obtain proof of postage and that you please keep your proof of purchase until your return has been accepted.

General Terms and Conditions:

ORDERS.

1. Orders may be placed by the Customer 7 days a week, 24 hours a day.

2. The Seller allows the Customer to place an Order via the Online Store in the following manner:

• The Customer adds the selected Product or Products to the basket, and then proceeds to the Order form.
• The Customer who has an Account confirms in the Order form that the data necessary to conclude and execute the Sales Agreement is up-to-date. A customer who does not have an Account completes the Order form on his own in the scope of the data necessary to conclude and implement the Sales Agreement. Providing outdated or untrue data may make the performance of the Agreement impossible. In the Order form, it is necessary to provide the following data: name and surname, address (street, house / flat number, zip code, city), e-mail address, contact telephone number and data regarding the Sales Agreement, type and quantity of Products, place and method of delivery of the Order and method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company and tax identification number (other data necessary to issue an invoice).
• The Customer selects one of the delivery methods provided by the Seller.
• The Customer chooses the method of payment of the Price.
• The Customer sends the Seller an Order (submits an offer) using the functionality of the Online Store provided for this purpose. In the case of a Customer who does not have an Account and has not previously accepted the Terms & Conditions, acceptance of the Terms & Conditions is required.
• The Customer sends the Order (submits an offer) using the functionalities of the Online Store (button: “Confirm order and pay”). Using the button confirms the obligation to pay for the Order.
• Depending on the selected method of payment, the Customer may be redirected to the website of an external payment service provider in order to make the payment.
• In the case of concluding a Sales Agreement using other means of distance communication, e.g. by phone, the Seller sends an e-mail to the Customer confirming the content of the proposed Sales Agreement.
• The Seller, in response to the Order, immediately sends the Customer an automatic message to the e-mail address provided for this purpose by the Customer confirming receipt of the Order and commencement of its verification.

3. Placing an Order by the Customer means submitting an offer to conclude a Sales Agreement with the Seller covering the Products selected by the Customer.

4. After the correct process of placing the Order and paying the Price, an e-mail will be sent to the Customer’s e-mail address confirming the submission and acceptance of the Order. When the execution of the Order is possible, the Customer will receive an order confirmation, which will constitute a confirmation of the acceptance of the offer referred to above. The confirmation will be sent to the Customer’s e-mail address.

PRODUCT COMPLAINTS

1. The Seller is obliged to provide the Customer with goods without defects.

2. The basis and scope of the Seller’s liability towards the Customer, if the sold goods have a physical or legal defect, results from the Civil Code, in particular from Art. 556 and following.

3. Complaints about the quality of the product may be submitted in writing to the address: NISHA Ryglewicz sp.k., ul. Poznańska 46, 62-040 Puszczykowo, or in electronic form via e-mail to the following address: hello@ukviat.com, or by submitting any other unequivocal statement in this regard.

4. The complaint should contain information about the reasons for the complaint, the Customer’s request and information allowing the identification of the Customer and Products, i.e. the Order number, date of submission, name and surname / other data, e-mail address. Complaints are facilitated by the delivery of a proof of purchase, e.g. a copy of an invoice or a receipt.

5. If the sold Product has a defect, the Customer may:

• make a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. The reduced price should remain in proportion to the Price in which the value of the Product with the defect remains to the value of the Product without the defect. The Customer may not withdraw from the contract if the defect of the Product is irrelevant;
• demand replacement of the Product with a Product free from defects or removal of the defect. The Seller is obliged to replace the defective Product with one free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer, with reservations and on the terms set out in the relevant provisions of the Civil Code.

6. The Customer may, instead of the removal of the defect proposed by the Seller, request the replacement of the Product with a product free from defects, or instead of replacing the Product, demand that the defect be removed, unless it is impossible to bring the Product into compliance with the Sales Agreement in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects is taken into account, as well as the type and significance of the defect found, and the inconvenience to which the Customer would otherwise be exposed.

7. It is recommended that the Customer provide in the complaint: information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; requesting a method of bringing the goods into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement and contact details of the complainant. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

8. The Seller will respond to the Customer’s complaint immediately, no later than within 14 days from the date of its submission.

9. Failure to respond to the Customer’s complaint within the aforementioned period results in the assumption that the Seller considered the complaint justified, if the Customer requested replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price is to be reduced.

10. If it will be necessary to deliver the goods to the Seller in order to respond by the Seller to the Customer’s complaint or to exercise the Customer’s rights, the Customer will be asked to deliver the goods at the Seller’s expense, to the address NISHA Ryglewicz sp.k., ul.Poznańska 46, 62-040 Puszczykowo.

11. The Terms & Conditions do not breach and do not exclude the application of the provisions binding in the country of the Consumer’s habitual residence, located outside the Republic of Poland, concluding a contract with the Seller – which cannot be excluded by a mutual agreement. In this case, the provisions that cannot be excluded under the contract also apply to the legal relations between the Consumer and the Seller.